Hotel Policy

Hotel Policy

1. Check-in & Check-out

• Check-in Time: 3:00 PM onwards
• Check-out Time: 12:00 PM (noon). Late check-out may be subject to availability and additional charges.

2. Reservation Policy

• All reservation includes a security deposit which is fully refunded within 24 hours of checkout.

3. Cancellation and No-show Policy

• Free cancellation is available up to 24 hours before the check-in date.
• Cancellations within 24 hours of arrival or no-show will incur a one-night charge.
• Please review the specific terms when booking for any special conditions.

4. Identification & Age Requirement

• All guests must present a valid government-issued ID or passport at check-in.
• The guest making the reservation must be at least 18 years old.

5. Deposit Policy

• A refundable security deposit may be required upon check-in. This will be refunded upon check-out if there are no damages or additional charges.

6. Payment Methods

• Accepted payment methods include credit/debit cards (Visa, MasterCard, American Express) cash and bank transfers.
• Payment is required at check-in or upon arrival.

7. Smoking Policy

• This is a non-smoking hotel. Smoking is only permitted in designated smoking areas. A cleaning fee will be charged for violations.

8. Pet Policy

• Pets are not allowed on hotel property, with the exception of service animals.

9. Noise Policy

• Guests are kindly asked to respect the peace and quiet of other guests. Noise levels should be kept to a minimum, especially between 10:00 PM and 8:00 AM.

10. Parking Policy

• Parking is available for hotel guests. Valet service may incur an additional charge.

11. Extra Person or Bed Charges

• An additional charge will apply for extra persons or extra beds. The maximum number of persons per room is subject to room type.

12. Damage and Loss

• Guests are responsible for any damages to hotel property during their stay. Charges for repairs or replacements will be made accordingly.

13. Privacy and Data Protection

• Your personal information is protected by the hotel. We do not share personal details with third parties without consent, except as required by law.